The library is becoming your data steward
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For most of their history, public libraries have lent things: books, then films, then laptops and hotspots. A quieter change is under way. Libraries are starting to look after something more personal on their patrons' behalf: their data.
In a survey of 412 public libraries this year, 61% said patrons had asked staff for help understanding what an app or website collects about them, up from 23% three years earlier. Fewer than one in five said they had a program in place to answer.
“We already protect what you borrow,” said Ruth Abernathy, who directs a county library system in Oregon. “Nobody can find out what you read here. People are asking why the rest of their life doesn’t work that way.”
Some libraries now run workshops on personal data stores, where a person keeps their own records and lends them out on their own terms. Others help patrons send data access requests, and keep the replies.
The idea is not new. What is new is the tooling. Standards for terms that come from the person, and for records that prove where data came from, have arrived together. A library could be the place where a neighbourhood learns to use them.
Can a library be neutral and also take a side on privacy? Abernathy thinks it already does. “Privacy is the oldest service we offer,” she said.
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